The (Marketing) Mystery of the Carnival
My first summer out with the Carnival, I didn’t make much money. I wasn’t there to make money; I was there for adventure and romance. My boss was always yelling at me and asking me, are you ready to make some money now? I didn’t get it. I shrugged my shoulders, what the hell was he talking about?” Looking back now, I can understand why he was so upset. I was taking up valuable space in a choice location on the midway and not bringing in much money. It was my own attitude that prevented me from making money. I still hadn’t resolved the feeling that it was kind of a gyp. I had no idea how much money I was missing out on. How could he blame me for being young and ignorant, though?
That was before I met a guy who said his name was Tim Sell. Was that his real name? probably not. Nobody in the carnival business goes by their real name for one reason or another, even if it’s that it’s just not cool.He was a pretty average looking guy, hair a bit longish, as was the style those days. His teeth were slightly crooked, but he had a nice smile, and a gentle manner that was disarming. He acted like everything was no big deal.
“How do you do that? ” I asked him as we laced up the awnings for the night. “Do what?” “Get such a big tip without saying a word!?” “It’s the mystery of the carnival,” he said in a phony, drawn out voice, as if he was a sideshow announcer talking into a megaphone, describing the two-headed cow or the woman who gets sawed in half.
“Seriously though”, he explained, “…everybody comes to the fair with a certain amount of money. They have some in their wallet that they know they are going to spend. They are planning to spend it all here, somewhere, today. Then they usually have some more tucked away in case of emergency. I always assume that the amount of money they have is unlimited. I try not to judge what I think they have or can afford to spend, and I’ll tell you why. I used to work next to this guy named Lloyd. No matter what I did, Lloyd would always re-hash my marks. I would play them until I thought they were out of money. They would walk away, and Lloyd would call them back. And almost every time, they would pull out more money, and trade in my prize to Lloyd for a bigger one. The weirdest part is the ones who looked like they didn’t have any money, would spend the most. Lloyd was a schmoozer, he would have these middle aged ladies pulling money out of their bras, guys pulling money out of their shoes, and it was amazing. So now I assume the supply is endless, and I don’t limit my self.
But I also learned by watching Lloyd, don’t work them too hard. That slippery-tongued devil would talk some little old lady out of her next months rent and afterward, she would regret it. I don’t like to work like that. I always make sure they have a little money left when they leave here. If some young dumb teenager trying to impress a girl gets caught up in the moment, runs through all his money and blows his last buck, I will kick him back a couple bucks and tell him to go buy the girl a hot dog, on me.”
Then there’s this guy with three kids, all crying, they see all these toys and they want one. He knows that there are two kinds of games on the midway. The hard games, like ring the coke bottle, where the odds are against you, but you might get lucky and win a giant prize for a buck, or you might spend a whole lot of dough and get nothing. He wants to get three prizes for his kids; he doesn’t really care if they are giant. In fact he doesn’t really have room in the car, or his apartment for them. He knows that he will be the one who winds up carrying them all day. No, he wants three medium small prizes, and he wants them fast. He knows at the easy game he is guaranteed to get something. Now it is our job to make sure he gets what he came for. We are just here to collect the money. And if he has a good time, he’s going to hang around for a while and let the kids play too. We have the opportunity to make this guy look like big hero in the eyes of his wife and kids.”
Suddenly, the game didn’t feel like such a gyp to me anymore. The way Tim described it, hell; we are doing this guy a huge favor. He went on for a while, describing scenario after scenario whereby we are simply the stewards of a process that makes WINNERS out of ordinary people. “Down in Mercedes, Texas, nobody speaks English. All the other carnys are freaking out because they can’t speak Spanish, and they don’t know how they are going to make any money this week. I only say one sentence in Spanish. ‘Aqui se tiren las carterras’. It means here is where you throw your wallets. The Mexicans crack up, they think I’m a funny guy and I slap them on the back a few times and say ‘Si’ a lot. They blow their whole wad at my joint.
You don’t even have to try,” he said, “You just stand here and hold out your hand, and somebody will walk up and put money in it. You don’t have to say a word. Don’t let them ask a bunch of questions and waste your time. Just point to the basket, point to the sign, and hold out your hand. Make it easy for them. I guarantee somebody will walk up and put money in your hand. It’s the mystery of the carnival, “he said in that slow, phony voice.
Believe it or not, everything I learned in my five years on the road has changed the way I view the rest of my life. Tim was teaching me usability and marketing skills that I try to apply to my web design. Make it easy for them. Everybody has a certain amount of expendable cash; we just have to make it easy to:
oo Find my site
oo Find my product
o Check out and pay
Mystery solved!
Copyright 2006
Sheri Salomone
Author: Sheri Salomone
Possibly Related Posts:
- Social & Economic Impacts of Advertising
- Marketing For Realists
- Why a Versatile Approach to Marketing is the Best One
- Exactly What is Marketing?
- Social & Economic Impacts of Advertising